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CRYPTO FAQ

Unlock actionable crypto insights and accelerate growth with our AI-powered analytics.
Make data-driven decisions that deliver exceptional results.

Is it secure? How are my funds protected? faq-icon

Your security comes first. Exoprofit Capital employs bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard your digital assets. We adhere to rigorous financial regulations and undergo regular independent audits. Funds are insured against unauthorized access, so you can trade with confidence.

I’m new to cryptocurrency investing. Is it complicated? faq-icon

Not at all—Exoprofit Capital is designed with beginners in mind:
  • Step-by-step tutorials and 24/7 support
  • Practice risk-free with a demo using virtual funds
  • Automation that handles the heavy lifting for you
  • Start with as little as $5 and learn while you trade!

How quickly can I withdraw funds to my bank card? faq-icon

Bank card withdrawals are processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Processing times may vary based on your bank and verification status.

Why are there no fees? Is there a catch? faq-icon

We generate revenue from premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges—you’ll always see the exact transaction amount before you confirm.

Is this service offered in my country? faq-icon

Yes—Exoprofit Capital is available in most countries worldwide (98+ and growing). During registration, select your country to confirm availability and view localized payment options. We adhere to all local regulations to keep your trading safe and compliant.

How should I decide what to invest in? Do you offer recommendations? faq-icon

We make crypto investing accessible for beginners. Exoprofit Capital offers:
  • 1. AI-driven recommendations - Receive tailored coin suggestions aligned with your risk profile
  • 2. Ready-made portfolios - Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
  • 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
  • Plus, our interactive tutorial helps you learn while you invest!

Where can I get support if I encounter technical issues? faq-icon

Our support team is available 24/7 via live chat or email at support@exoprofit-capital.com.com. For urgent issues, our average response time is under 15 minutes.

Is cryptocurrency legal? Do you operate in compliance with my country's financial regulations? faq-icon

Yes, cryptocurrency is legal in most jurisdictions, and Exoprofit Capital fully complies with applicable local regulations. Here's what you need to know:
  • 1. Licensed Service
  • Registered with (FinCEN, the FCA, and CySEC)
  • Regular third-party audits by independent firms
  • 2. Country-Specific Rules
  • Automatic geo-compliance: Our platform adapts to your country's regulations
  • KYC verification is required where mandated
  • 3. Your Funds Are Secure
  • Bank-level security (like your online banking)
  • 95% of assets are held offline (cold storage)
  • Visit our Compliance page to view your country’s status, or contact support for details.

Which payment methods do you support? faq-icon

You can easily fund your account using
  • 1. Traditional Payments
  • Visa/Mastercard (2.9% fee)
  • Bank transfers (SEPA/SWIFT, 0% fee)
  • PayPal (instant processing)
  • 2. Crypto Deposits
  • Direct cryptocurrency transfers (BTC, ETH, USDT — 0% fee)
  • QR code scanning for mobile wallets
  • Deposits typically arrive in under 10 minutes! View all options in your account dashboard.

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.

How may we help?